Refund policy

At APERLAMIRI, we create occasionwear with considered design and careful attention to detail. Please review this policy before placing your order.

Our voluntary change-of-mind service offers eligible exchanges requested within 7 calendar days of delivery, rather than refunds. This service is separate from any legal right to cancel a purchase, obtain a refund or receive a remedy for faulty goods.

Nothing in this policy limits your mandatory consumer rights. Where applicable law provides greater protection, that protection applies. Changes to this policy apply to future purchases. For earlier orders, we will honour the voluntary exchange terms communicated when the purchase was made.

1. Our 7-Day Voluntary Exchange Service

If you selected an unsuitable size or otherwise change your mind, please send your exchange request to support@aperlamiri.com within 7 calendar days of receiving the item. Include your order number, the item concerned and your preferred size or replacement style.

The 7-day window is the deadline for submitting your request. It does not require the returned parcel to reach us within those 7 days.

Eligible items may be exchanged for another size or style, subject to availability. Alternatively, you may choose store credit. Credit issued under this voluntary service is valid for 12 months from issue, or longer where applicable law requires.

One voluntary exchange is permitted per order. This limit does not apply to statutory remedies. Store credit will not be imposed instead of a refund to which you are legally entitled.

2. Voluntary Exchange Eligibility and Exclusions

The following conditions apply to our voluntary change-of-mind exchange service:

• The item must be unworn, unwashed and unaltered, with no stains, fragrance, damage or signs of use. A careful indoor try-on is acceptable.
• All original tags must remain attached. Any security ribbon or hygiene seal supplied with the item must remain intact.
• Please return the item in its original packaging.
• Items clearly identified as Final Sale before purchase are excluded from this voluntary service.
• Personalised items, made-to-measure garments and pieces made to your individual specifications are excluded from this voluntary service.
• Hygiene-sensitive items identified as non-exchangeable before purchase are excluded from this voluntary service.

A promotional discount or payment using store credit does not, by itself, make an item Final Sale.

These voluntary exchange conditions do not restrict statutory cancellation rights or rights relating to faulty, damaged or incorrectly supplied goods. Different rules for statutory cancellations are explained in Section 6.

3. Arranging an Exchange and Return Shipping

Please contact us before sending an item back for a voluntary exchange. We will check eligibility and availability, then provide the appropriate return address and instructions. We may ask for photographs showing the item's condition and attached tags or security ribbon.

For voluntary change-of-mind exchanges, you are responsible for the direct cost of sending the item back. Any price difference or applicable replacement-shipping charge will be explained and agreed with you before the exchange is arranged.

Please package the item securely, retain proof of postage and share the tracking details with us. A tracked service is recommended. Please use the return instructions provided rather than assuming that the sender address on your parcel is the correct return destination.

Refunds and return costs for statutory cancellations and faulty goods follow Sections 4, 6 and 7. A statutory cancellation notice does not require our prior approval.

4. Faulty, Damaged or Incorrect Items

If an item is faulty, damaged, incorrectly supplied or does not match its description, contact support@aperlamiri.com as soon as reasonably possible. Please provide your order number or other proof of purchase and, where possible, photographs explaining the issue.

We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund. We will respect any legal right you have to choose the remedy.

The 7-day voluntary exchange deadline, one-exchange limit, Final Sale restrictions and original-packaging requirements do not limit these statutory rights. We will arrange or reimburse reasonable return costs where required by law.

Australian customers: Australian Consumer Law guarantees cannot be excluded. For a major product failure, you may choose a refund or replacement. Other failures must be remedied as the law requires. Any further statutory rights, including applicable compensation rights, remain available.

5. Cancelling an Order Before Dispatch

Please contact us as soon as possible if you would like to cancel an order before dispatch. We will check whether preparation or dispatch can be stopped.

Where no statutory cancellation right applies, cancellation is subject to whether the order can still be stopped and any custom-order terms agreed before purchase. Beginning production or dispatching a standard item does not, by itself, remove a statutory cancellation right.

Pre-order status and the use of a promotional discount do not, by themselves, remove statutory cancellation rights. Exceptions for genuinely personalised or custom-specification goods apply only as permitted by law.

6. UK and EU Statutory Cancellation Rights

This section is separate from our 7-day voluntary exchange service. It applies to eligible online purchases by consumers protected by UK or EU cancellation law.

When you can cancel

You may cancel an eligible purchase without giving a reason. The cancellation period ends 14 calendar days after the day you, or someone you nominate other than the carrier, receive the goods . Where one order is delivered in separate shipments, the period generally runs from receipt of the last item. Any legally required extension of this period also applies.

How to notify us

Tell us clearly that you wish to cancel. You may email support@aperlamiri.com or send a notice to the business address in Section 8. You may use the cancellation notice below, but you do not have to use a particular form or give a reason.

Send your notice before the cancellation deadline and keep a copy. You do not need to wait for our approval to exercise this right.

Sending the goods back

Unless we arrange collection, send the goods back promptly and no later than 14 calendar days after notifying us of cancellation . This is a deadline for sending the goods, not for their arrival at our return location. We will provide return instructions promptly after your notice.

You pay the direct return postage for a change-of-mind statutory cancellation, unless we agree to pay it or the law requires us to do so. This does not apply to return costs that we must bear for faulty or incorrectly supplied goods.

Condition of the goods

You may inspect and try on a garment as you reasonably would in a shop. Where legally permitted, we may reduce a refund by the actual loss in value caused by handling beyond what is necessary to assess the item. We do not impose an automatic restocking fee for statutory cancellations.

The stricter packaging, tag and security-ribbon conditions of our voluntary exchange service are not automatic grounds for refusing a statutory cancellation. Any loss in value will be assessed under the applicable legal rules.

Refund amounts and timing

A statutory cancellation refund includes the payments received for the cancelled goods, including applicable taxes, and any original standard-delivery charge that the law requires us to refund. Any extra amount paid for express delivery above our least expensive standard-delivery option is not normally refunded for a change-of-mind cancellation. We will not deduct a delivery cost that we originally provided free of charge.

EU cancellations: We will refund promptly and within 14 calendar days after being informed of your cancellation. Unless we have offered to collect the goods, we may withhold payment until we receive the goods or evidence that you have sent them back, whichever occurs first.

UK cancellations: Where goods are being returned and we have not offered collection, we will refund promptly and within 14 calendar days after receiving the goods or evidence of their return, whichever occurs first. Where no goods were dispatched, or we offered collection, we will refund within 14 calendar days after being informed of cancellation.

Exceptions

Statutory cancellation exceptions may apply to goods made to your individual specifications or clearly personalised, and to sealed goods unsuitable for return for health or hygiene reasons if unsealed after delivery. These exceptions apply only where the law permits. Standard-size garments are not automatically personalised goods merely because they are produced after an order is placed.

A Final Sale label does not remove a statutory cancellation right where that right applies. Rights concerning faulty or incorrectly supplied goods also remain available.

Cancellation notice you may use

You may copy the following notice into an email or letter and complete the relevant details. Using this notice is optional.

To: APERLAMIRI, operated by Hainan Chunjian E-commerce Co., Ltd., at the business address in Section 8. Email: support@aperlamiri.com.

I am / We are notifying you that I / we cancel the purchase of the goods identified below.

Goods concerned: ____________________
Order reference, if available: ____________________
Date ordered / date received: ____________________
Purchaser name(s): ____________________
Purchaser address: ____________________
Date of this notice: ____________________
Signature(s), for a paper notice only: ____________________

7. Refund Payments

Where a refund is due, we will return it through the payment method used for the purchase, unless you expressly agree to another permitted method without additional fees. We do not charge a fee for issuing a statutory refund or require store credit in place of money that must legally be refunded.

Statutory cancellation refunds follow Section 6. Refunds for faulty goods, non-delivery or other legally protected circumstances will be processed promptly within the applicable legal deadline. We will not extend those deadlines by applying a separate inspection period.

Any duties or taxes included in amounts paid to us will be treated as required by law. Charges paid directly to a customs authority or carrier may require a separate reclaim from that recipient; this does not reduce any amount we are legally required to pay you.

8. Contact

For exchanges, cancellations, refunds or questions about this policy, please contact:

APERLAMIRI Customer Care
Email: support@aperlamiri.com
Telephone: +86 20 3726 7223

APERLAMIRI is operated by Hainan Chunjian E-commerce Co., Ltd.

Registered business address
Room 1001, 4th Floor, Incubation Building
Hainan Eco-Software Park
Laocheng High-Tech Industrial Development Zone
Chengmai County, Hainan 571900
China

This is our business correspondence address. Please contact us for the appropriate merchandise return instructions. This request does not make a statutory cancellation conditional on our approval.